The World Bank is working with the Government of Kenya on a Transparency and Communications Infrastructure Project (TCIP) to achieve the dual objective of Connectivity and Transparency.
www.worldbank.org/connectingafrica
Friday 28 December 2012
eGovernment for Efficiency and Transparency in Kenya
The World Bank is working with the Government of Kenya on a Transparency and Communications Infrastructure Project (TCIP) to achieve the dual objective of Connectivity and Transparency.
www.worldbank.org/connectingafrica
Thursday 27 December 2012
Types of electronic government applications
In Singapore's context, e-government applications are considered prevalent. Each and every Singaporean has access to various e-services online through this integrated website, www.gov.sg. This website is actually an integration of 3 government websites- the e-citizen portal- single point of access to all government information and services online, SINGOV: a website which contains all relevant and latest government news, and lastly, business.gov.sg, a portal whereby new start-ups can have a ease of setting up their businesses online.
One example of an electronic government application would be the Online Business Licensing (OBLS)- One stop business licence application service on www.business.gov.sg, aids to help potential businessmen register for their businesses. With OBLS, the user needs to submit only one application for multiple licenses. In today's context, more than 80% of business start-ups in Singapore can go online to apply for all the required licenses as OBLS offers 68 different licenses offered by 19 government agencies. With this system, Singapore hopes to create a more encouraging and hassle free environment for new businesses.
Moving away from the corporate side, another feature of Singapore's e-government application would be the interactive Government Online Consultation portal (www.feedback.gov.sg). this initiative was started in 2003 for Singaporeans and people residing in Singapore to voice out the comments and views on national issues and policy proposals online. Users are also allowed to participate in online forum discussions with fellow citizens on a wide range of issues.
In addition to these, Singapore has taken a step to involve the private sector in public service. The Public-Private-People integration (3PI) was announced in 2004, with the mindset that integration within the government is not good enough, the e-government must be able to provide public users services which private sectors are offering to ensure integration across the 3 sectors.
Some applications which were developed under 3PI approach are My.eCitizen, a user portal which provides personalized eCitizen e-services and alerts. This portal received huge in take-up from 2200 in June 2003 to an impressive amount of 36,000 in June 2005.
Next, another application constructed under 3PI is National e-Payment hub.This portal is a consolidation for payment and presentation of government bills and private sector bills through electronic means. Now, consumers would not have to go to different websites to make payment for different types of bills. National e-Payment hub congregates all billing organizations under a centralized hub that offers secure and trusted means of electronic payment modes to consumers.
Lastly, one of the significant projects in 3PI is the Trad-exchange This is an integrated Trade and Logistics IT platform that manages the flow of trade-related information. Having this platform would allow exchange of information between shippers, freight forwarders, carriers and financial institutions to facilitate the flow of goods in Singapore. The creation and exchange of commercial and regulatory documentation necessary for trade is automated through the integrated platform. By providing a single interface for all trade related IT systems, it will actually help logistics players cut down on multiple data entry steps. This would mean lesser duplication of efforts and reduction in human errors, which will ultimately help to improve overall efficiency and time to market.
One example of an electronic government application would be the Online Business Licensing (OBLS)- One stop business licence application service on www.business.gov.sg, aids to help potential businessmen register for their businesses. With OBLS, the user needs to submit only one application for multiple licenses. In today's context, more than 80% of business start-ups in Singapore can go online to apply for all the required licenses as OBLS offers 68 different licenses offered by 19 government agencies. With this system, Singapore hopes to create a more encouraging and hassle free environment for new businesses.
Moving away from the corporate side, another feature of Singapore's e-government application would be the interactive Government Online Consultation portal (www.feedback.gov.sg). this initiative was started in 2003 for Singaporeans and people residing in Singapore to voice out the comments and views on national issues and policy proposals online. Users are also allowed to participate in online forum discussions with fellow citizens on a wide range of issues.
In addition to these, Singapore has taken a step to involve the private sector in public service. The Public-Private-People integration (3PI) was announced in 2004, with the mindset that integration within the government is not good enough, the e-government must be able to provide public users services which private sectors are offering to ensure integration across the 3 sectors.
Some applications which were developed under 3PI approach are My.eCitizen, a user portal which provides personalized eCitizen e-services and alerts. This portal received huge in take-up from 2200 in June 2003 to an impressive amount of 36,000 in June 2005.
Next, another application constructed under 3PI is National e-Payment hub.This portal is a consolidation for payment and presentation of government bills and private sector bills through electronic means. Now, consumers would not have to go to different websites to make payment for different types of bills. National e-Payment hub congregates all billing organizations under a centralized hub that offers secure and trusted means of electronic payment modes to consumers.
Lastly, one of the significant projects in 3PI is the Trad-exchange This is an integrated Trade and Logistics IT platform that manages the flow of trade-related information. Having this platform would allow exchange of information between shippers, freight forwarders, carriers and financial institutions to facilitate the flow of goods in Singapore. The creation and exchange of commercial and regulatory documentation necessary for trade is automated through the integrated platform. By providing a single interface for all trade related IT systems, it will actually help logistics players cut down on multiple data entry steps. This would mean lesser duplication of efforts and reduction in human errors, which will ultimately help to improve overall efficiency and time to market.
Wednesday 19 December 2012
Development and Implementation Issues of E-Government
The Effect
The development and implementation of e-government involves consideration of its effects on the organisation of the public sector, and on the nature of the services provided by the state.
Various Impacts
Governments may need to consider the impact by gender, age, language skills, as well as the effect on literacy, numeracy, education standards and IT literacy etc. Economic concerns include the effect of non-use, non-availability or inaccessibility of e-government, or of other digital resources,upon the structure of society and the potential impact and economics.
Economic and Revenue Concerns
Include e-government's effect on taxation, debt, Gross Domestic Product, commerce and trade, corporate governance and it's effect in non-government business practices, industry and trade, especially the ISP and internet infrastructure.
Technology Issues
Implications for software choices ( between open source and proprietary software, and between programming languages) technology flows into the masses in the neighborhood areas through forms such as kiosks ( AXS and S.A.M) for e-government services such as payment of bills and fines.
Management and Financial Issues
Management issues related to services integration, local e-government, and internet governance. Financial considerations, such as the cost of implementation/effect on existing budgets, effect on government procurement and funding.
Legal Implications
Legal implications include freedom of information and privacy concerns. An example would be the NRIC. Every Singapore citizen has a NRIC and a lot of information is tied together with this identification number. This places the citizen in a very vulnerable situation whereby his information can be used for illicit purposes as his information is all stored in the central server of the government system. Information may include bank account numbers and family information.
The development and implementation of e-government involves consideration of its effects on the organisation of the public sector, and on the nature of the services provided by the state.
Various Impacts
Governments may need to consider the impact by gender, age, language skills, as well as the effect on literacy, numeracy, education standards and IT literacy etc. Economic concerns include the effect of non-use, non-availability or inaccessibility of e-government, or of other digital resources,upon the structure of society and the potential impact and economics.
Economic and Revenue Concerns
Include e-government's effect on taxation, debt, Gross Domestic Product, commerce and trade, corporate governance and it's effect in non-government business practices, industry and trade, especially the ISP and internet infrastructure.
Technology Issues
Implications for software choices ( between open source and proprietary software, and between programming languages) technology flows into the masses in the neighborhood areas through forms such as kiosks ( AXS and S.A.M) for e-government services such as payment of bills and fines.
Management and Financial Issues
Management issues related to services integration, local e-government, and internet governance. Financial considerations, such as the cost of implementation/effect on existing budgets, effect on government procurement and funding.
Legal Implications
Legal implications include freedom of information and privacy concerns. An example would be the NRIC. Every Singapore citizen has a NRIC and a lot of information is tied together with this identification number. This places the citizen in a very vulnerable situation whereby his information can be used for illicit purposes as his information is all stored in the central server of the government system. Information may include bank account numbers and family information.
Tuesday 11 December 2012
Embracing E-government
Report: Citizens embracing government online
People are beginning to see the value of interacting with the government online, although many still have concerns about the privacy and security of their personal information, according to a report released on Wednesday on CNN July 28 2000.
The report, sponsored by NIC and conducted by Momentum research Group at Cunningham Communication Inc., surveyed 406 online businesses and citizens about their e-government experience.
Among the findings: About 62 percent of citizens and 83 percent of business users surveyed had used the internet to access government services or information. Although many users had limited their usage to information gathering, they expressed interest in specific online applications.
For example, about 47 percent of citizens said they would like to renew their driver's licence online, 38 percent said they would like to vote over the internet and 36 percent said they would like to access a one-stop-shopping site for government services.
The report also found that almost 75 percent of the citizens questioned would prefer to use their local or state government World Wide Web over a federal government Web site when interacting with government. However, about 42 percent of business users would prefer to use a federal Web site.
Almost 71 percent of citizens said they would prefer to pay a service fee rather than fund e-government initiatives through taxes.
Trust is the most critical issue facing the adoption of e-government, the study found. Only about 35 percent of e-government users thought that the government would keep personal records private.
"People will have to trust that the information will be kept confidential," said Jay Shutter, president of the Momentum research Group, adding that the growth of e-government also will depend on educating people on its benefits."Government should be the leader in e-transformation,"said Jim Dodd, president and chief executive officer at NIC." There is demand."Virginia, Utah and Hawaii lead the pack in terms of setting aggressive goals for e-government, he added."Leaders will make sure that e-government happens."
People are beginning to see the value of interacting with the government online, although many still have concerns about the privacy and security of their personal information, according to a report released on Wednesday on CNN July 28 2000.
The report, sponsored by NIC and conducted by Momentum research Group at Cunningham Communication Inc., surveyed 406 online businesses and citizens about their e-government experience.
Among the findings: About 62 percent of citizens and 83 percent of business users surveyed had used the internet to access government services or information. Although many users had limited their usage to information gathering, they expressed interest in specific online applications.
For example, about 47 percent of citizens said they would like to renew their driver's licence online, 38 percent said they would like to vote over the internet and 36 percent said they would like to access a one-stop-shopping site for government services.
The report also found that almost 75 percent of the citizens questioned would prefer to use their local or state government World Wide Web over a federal government Web site when interacting with government. However, about 42 percent of business users would prefer to use a federal Web site.
Almost 71 percent of citizens said they would prefer to pay a service fee rather than fund e-government initiatives through taxes.
Trust is the most critical issue facing the adoption of e-government, the study found. Only about 35 percent of e-government users thought that the government would keep personal records private.
"People will have to trust that the information will be kept confidential," said Jay Shutter, president of the Momentum research Group, adding that the growth of e-government also will depend on educating people on its benefits."Government should be the leader in e-transformation,"said Jim Dodd, president and chief executive officer at NIC." There is demand."Virginia, Utah and Hawaii lead the pack in terms of setting aggressive goals for e-government, he added."Leaders will make sure that e-government happens."
Thursday 6 December 2012
History of E Government
History of E-Government
History-Before 1980
* Three ministries with computers
*Just over 100 terminals
*No network infrastructure
*Large application backlog
*How IT started.......around March 1980
*Committee of national computerization
*Formation of national computer board
*Government pushing forward to take the lead
*Civil service computerization programme (CSCP)
Electronic-Government Action Plan 1(2000-2003)
The five strategies thrust:
-Reinventing government
-Delivering integrated electronic services
-Being proactive and responsible
-Using ICT to build capabilities and capacities
-Innovating with ICT
Six programs in the Electronic-Government strategic framework:
#Information communication education
#Knowledge management
#Robust Infocomm infrastructure
#Operational efficiency improvement
#Technological experimentation
#Electronic services delivery
E-Government Action Plan 2(2000- present)
Vision: To be a leading e-Government to better serve the nation in the digital economy.
E-services advantages:
1. Convenient and easy to use
2.Transcends organisational
3.Boundaries
4.Respects privacy
Supporting active citizenry
-citizens as stakeholders
-community building
-greater trust and confidence
Underlying foundation
-'Many agencies,One Government'
-Agile, effective and efficient
-secure and responsible
History-Before 1980
* Three ministries with computers
*Just over 100 terminals
*No network infrastructure
*Large application backlog
*How IT started.......around March 1980
*Committee of national computerization
*Formation of national computer board
*Government pushing forward to take the lead
*Civil service computerization programme (CSCP)
Electronic-Government Action Plan 1(2000-2003)
The five strategies thrust:
-Reinventing government
-Delivering integrated electronic services
-Being proactive and responsible
-Using ICT to build capabilities and capacities
-Innovating with ICT
Six programs in the Electronic-Government strategic framework:
#Information communication education
#Knowledge management
#Robust Infocomm infrastructure
#Operational efficiency improvement
#Technological experimentation
#Electronic services delivery
E-Government Action Plan 2(2000- present)
Vision: To be a leading e-Government to better serve the nation in the digital economy.
E-services advantages:
1. Convenient and easy to use
2.Transcends organisational
3.Boundaries
4.Respects privacy
Supporting active citizenry
-citizens as stakeholders
-community building
-greater trust and confidence
Underlying foundation
-'Many agencies,One Government'
-Agile, effective and efficient
-secure and responsible
Monday 3 December 2012
Comparison between manual and electronic government
Benefits to the citizens
Benefits to Businesses
E-government should use technology to enhance the access to and delivery of government services to benefit business partners and employees. The main focus should be on;
- The use of information and communication technologies in all facets of the operations of a government organization.
-The continuous optimization of service delivery, constituency participation and governance by transforming internal and external relationships through technology, the internet and new media.
Like for example; take Trade clearance as a business need; Manually it will take around 3 working days to clear maybe 3-20 documents and With e-government less than one day hence 25% productivity increase.
E-governance is understood to extend the scope by including citizen engagement and participation in governance. As such, following in line with the Organization for Economic Cooperation and Development definition of e-government, e-governance can be defined as the use of ICTs as a tool to achieve better governance.
Benefits to Businesses
E-government should use technology to enhance the access to and delivery of government services to benefit business partners and employees. The main focus should be on;
- The use of information and communication technologies in all facets of the operations of a government organization.
-The continuous optimization of service delivery, constituency participation and governance by transforming internal and external relationships through technology, the internet and new media.
Like for example; take Trade clearance as a business need; Manually it will take around 3 working days to clear maybe 3-20 documents and With e-government less than one day hence 25% productivity increase.
E-governance is understood to extend the scope by including citizen engagement and participation in governance. As such, following in line with the Organization for Economic Cooperation and Development definition of e-government, e-governance can be defined as the use of ICTs as a tool to achieve better governance.
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